Where is my order?
We are a small, independent label and our mail-order department generally consists of just one person. Therefore, we ask for your patience, especially during big releases, which may take longer to process.
Orders are generally shipped out once or twice a week and delivery can take up to 10-14 business days. A confirmation email will be sent once your package is ready to ship to the address you provided when you placed your order. Please make sure to provide an email address you check regularly and that it is spelled correctly.
All parcels are sent with tracked shipping. You will receive the tracking information in a separate email within 24 hours of your order being marked as complete. Please note, this is an automatically generated email that is sent to you when the courier has picked up and received your package. If you haven't received your tracking info, please check your junk or spam folder.
Summertime and the weather is easy: Things may take a little longer.
End of the year: Delivery delays may occur during the holidays.
Bad weather: Unpredictable weather conditions can impact delivery times.
Sales: Delivery might take slightly longer due to a high volume of orders.
If you pre-ordered an item, please double check the website for the expected delivery date.
We aim to ship your item by the date mentioned on the site, however, manufacturing delays, customs and shipping can be unpredictable and we won't always be able to meet the dates mentioned on the site. We kindly ask for your patience and understanding. Please check our social media as we generally post a photo when a big release has been shipped.
Sometimes, delivery notices left in mailboxes tend to get lost in between all the junk. If your order has shipped, and you haven’t received it within the 10-14 business day period mentioned above, we advise you check your local post office to see if there are any orders from WESHIPVINYL as this is the shipping name we use on our packages. Your order might be waiting for you there.
Still haven't received your item? Contact us ASAP - don't wait! Believe it or not, people have waited months before getting in touch, which makes it nearly impossible to locate a shipment.
Still haven't found the answer to your question? Please email us at: firstname.lastname@example.org
What are your shipping costs?
Shipping costs vary per region/country and weight. Place the products you wish to purchase in your shopping cart, and the shipping price will automatically be calculated at check out before making your payment. If you were charged the wrong amount, we will refund the amount to your card or Paypal account. Keep in mind that it might take 2-3 weeks for the payment to be processed.
Where don't you ship?
Unfortunately, there are certain places where shipping costs can be prohibitive, so if you live in any of the following zip codes (please check below) there will be a surcharge of €19.50 on top of the shipping price quoted to you.
However, do contact us, as we do understand that this surcharge is absurd (we’re not sure if this is Covid related or not, or wether this is temporary) and we will try to work towards an agreeable shipping price with you. Once we have agreed on a final price including shipping offered by us, we will send you a payment request via PayPal. We will ship your order as soon as possible after your payment has cleared.
The following zip codes are affected as of the 1st of October 2020.
GY1 to and including GY9
Isle of Man
IM1 to and including IM9
Isle of Wight
PO30 to and including PO41
JE1 to and including JE4
BT1 to and including BT97
HS1 to and including HS9
IV1- to and including IV28
IV40 to and including IV56
KA27 to and including KA28
KW1 to and including KW17
PA20 to and including PA38
PA41 to and including PA48
PA50 to and including PA78
PH19 to and including PH26
PH31 to and including PH44
ZE1 to and including ZE3