Refund policy

• We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
• To be eligible for a return, your item must be in the same condition in which it was received, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
• To submit a return request, you can contact us at shop@burningworldrecords.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
• You can always contact us for any question regarding your return at shop@burningworldrecords.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and solve any possible issues.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), customized products (such as special orders or personalized items), and personal care goods (such as beauty products). Neither do we accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your returned item(s), and let you know if the refund was approved. If approved, you’ll be automatically refunded through your original payment method. Please keep in mind that it may take up to 14 days for your bank or credit card company to process the refund.